Working Effectively with Difficult People | March Lunch & Learn
Overview
Working Effectively with Difficult People
Every team requires a leader to coach them through to success. Having strong technical teams is not enough because we work with people with different personalities, motivations, and goals.
This session covers techniques and well-known frameworks for working effectively with people who seem to be difficult by understanding them and using specific strategies for influencing and communication. It’s a matter of understanding where they are coming from and what is likely to work best with them. You will learn how to approach the difficult behaviour of Tanks, Snipers, Know-It-Alls, Whiners, and others.
It’s a matter of understanding where they are coming from and what is likely to work best with them. You will learn how to approach the difficult behaviour of Tanks, Snipers, Know-It-Alls, Whiners, and others.
This short and engaging workshop will help all leaders to become better coaches and to improve the effectiveness of their team. We all encounter people at work with different personalities, motivations, and goals. At times, some people might even seem 'difficult' to work with and difficult to communicate with.
By participating in this workshop, you will take away very practical strategies for getting the best from people by understanding them and by using specific approaches and tactics. While understanding personality types is very important, we will go beyond personality types and explore specific difficult day to day behaviours that can cause us frustration and cause impediments to the project.
Takeaways/Lessons
- Learn why do people act the way they do?
- Identify the top 10 stress behaviours
- Know the four choices we always have with people.
- Learn practical actions for how to deal with common stress behaviours
Speaker Introduction
Gina Davidovic
Director of PM1World Education and Consulting
Gina is the Director of PM1World Education and Consulting. PM1World is a leader in project management competency development. Training programs range from Fundamentals right through to PMP Exam Preparation.
Gina's over 30 years of knowledge and experience in the delivery of projects, coupled with her extensive background in delivering training enables her to deliver incredible practical and effective learning to her students.
Gina is involved in furthering the profession of project management through her volunteer work with the Project Management Institute. Gina has presented at numerous PMI Congresses, Seminars World and PMI Australian Conferences. Gina has served on PMI Chapter Board of Director in both Canada and Australia.
Connect with the speaker
W: www.PM1World.com
L: www.linkedin.com/company/pm1world-education
ADDITIONAL INFORMATION
Students: This event is free for students (applicable to PMIQ student members and non-student members). For non-student members, please reach out to Professional Development Team at professional.development@pmiqld.org to receive a code for registration. You will need to provide a photo / screenshot of your student ID with its expiration date as proof of your enrolment status in Queensland tertiary education.
Refunds: You may request to cancel your registration for a full refund, up to five (5) working days before the date and time of the event. We will do our best to accommodate your needs.
Questions / Feedback: If you have any questions about our events or would like to provide feedback, please contact our Events Team at professional.development@pmiqld.org.
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