How to Win Friends and Influence People in an AI World
OVERVIEW
In a world where AI is reshaping how we work, the one thing that will always set great project managers apart is their ability to connect, influence, and inspire the people around them. This highly interactive workshop draws on Dale Carnegie's timeless principles, proven across 100 years and millions of professionals worldwide, and applies them directly to the AI-driven workplace. Participants will examine their communication style, sharpen their listening skills, build the kind of trust and rapport that moves projects forward, and develop the emotional intelligence to lead with confidence under pressure. You will leave with practical, immediately applicable tools to win cooperation, navigate difficult conversations, and become the kind of professional people genuinely want to work with.
KEY TAKEAWAYS
- How to read, adapt to, and influence the four most common communication styles you encounter every day, including in virtual and AI-assisted environments.
- A proven framework for building trust, credibility, and rapport quickly, the foundation of every successful project relationship.
- Practical listening techniques to move beyond surface-level engagement to the level of empathy that drives real cooperation and commitment.
- Six rules for disagreeing agreeably and a step-by-step approach to navigating difficult conversations without creating resentment or damaging relationships.
- How to apply Dale Carnegie's persuasion and emotional intelligence principles to influence outcomes, manage resistance, and lead people through change with confidence.
OUR SPEAKER
William Farmer
Managing Director | Dale Carnegie Australia
William Farmer is the Managing Director of Dale Carnegie Australia and one of the country’s most experienced leadership facilitators, with more than 30 years of experience developing leaders, strengthening culture, and driving behavioural change across Australian organisations. A Master Trainer, executive coach, and strategic facilitator, William has personally trained thousands of leaders, managers, and professionals to communicate with greater influence, lead with confidence, and deliver stronger business outcomes. Known for his high-energy, commercially focused approach, William works closely with executive teams, project leaders, and organisations to improve leadership capability, stakeholder engagement, accountability, and team performance during periods of growth and change. His sessions are practical, impactful, and designed to create immediate application in the workplace. Under William’s leadership, Dale Carnegie Australia continues to deliver world-class leadership and professional development programs backed by more than 114 years of global success, 9 million graduates, and partnerships with over 430 of the Fortune 500 companies.
Linkedin: Connect Now!
ADDITIONAL INFORMATION
Microsoft Teams Meetings
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DISCLAIMER
PMI Queensland events are intended for educational purposes only. Statements of fact and opinions expressed are those of the participants individually and, unless expressly stated to the contrary, are not the opinion or position of PMI Queensland, its sponsors, or its partners. PMI Queensland does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented.
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