Healthcare - Patients are the customers | September Chapter Event

Ways of Working





The Public Healthcare system is a complex industry driven by many dynamic factors. Most individuals have likely received medical attention from the public healthcare system at some point.

Population growth, legislation and policy, new treatments, technological advancement, and even international events all influence the supply and demand of healthcare services. The underpinning goal is to provide the public with world-class medical care.

This session will introduce some key terminologies of the Public Healthcare system. It will discuss challenges and lessons learnt from the go-live of a large 900+ bed metropolitan hospital, as well as innovative digital transformations and the re-engagement of a high-profile clinical initiative.


Takeaways / Lessons

  • An overview of the public healthcare system and the challenges.
  • An understanding of healthcare services.
  • Lessons from major transformational programs.
  • Maco & micro drivers of healthcare services.


Speaker Introduction



Steve Gough

Program Manager (ICT)

Steve is an ICT professional project and program manager with over 12 years of leadership in medium to large deliveries. An active member of the PMI since 2011 with certifications in Agile, PMP, and PgMP. Academic qualifications include a BSc (Comp), GradDip(Bus), and an MBA.

Steve has worked in the domains of healthcare, transport, and more recently defence. His projects have been recognised by Queensland Health and awarded titles of “Most Innovative” and “People’s Choice”. In 2018, Steve led a program that received the PMI National Award for Best Project.

Steve is a continuous learner and has a military background that taught him the value of teamwork and that everyone has a role to play.


Connect with the speaker

L: Steve Gough| LinkedIn




If you have registered online, we ask that you please respect your online commitment as there are venue space limitations. If you are unable to attend in person, please inform the Events team as your attendance will impact catering and venue, occupancy count.


545 PM | Chapter Event Opening

600 PM | Speaker Presentation Starts

730 PM | Presentation and Q&A Ends; Networking Opportunities

800 PM | Chapter Event Closes



This event is a hybrid event. You can attend either in person or join us online. After registration, you will receive an invoice email with the attached online meeting link.


Students: This event is free for students (applicable to PMIQ student members and non-student members). For non-student members, please reach out to the Events team at to receive a code for registration. You will need to provide a photo/screenshot of your student ID with its expiration date as proof of your enrolment status in Queensland tertiary education.

Refunds: You may request to cancel your registration for a full refund, up to five (5) working days before the date and time of the event. We will do our best to accommodate your needs.

Questions / Feedback: If you have any questions about our events or would like to provide feedback, please contact our Events Team at

It is no longer possible to register for this event

It is no longer possible to register for this event


Event:Chapter Event

PMI Talent TriangleWays of Working

Event Date:14 September 2023

Event Time:17:30 to 20:00

# PDUs:1


Members: $25.00



Robert Walters

Level 23/260 Queen St

Brisbane, QLD, 4000