In an ideal world, the Project Manager would have the final say, and everyone would fall into place and follow our expert direction. Rarely is this the way things happen in the real world. A large part of our role as PMs is to manage people, their expectations and egos, conflicting priorities along with limited resources. Conflict situations arise almost on a daily basis, and people look to us and follow our lead in seeking resolution.
“Conflict is an issue that will inevitably arise in any grouping of individuals, regardless of the context. One of the most important and difficult aspects of a project manager’s job is to identify and resolve these conflicts because even the smallest argument can stop a promising project in its tracks”. (www.forbes.com)
John Mulveyis a certified NLP practitioner and professional speaker. His background in sales, marketing and management helps him to connect with audiences and show them how to enhance productivity.
John has spoken nationally and internationally as an acclaimed Master of Ceremonies to many large corporations such as ICI Dulex, Capral, University of Queensland, Woolworths, CSR, VACC Insurance, Smiths Snack Foods, Brisbane Airport Corporation, St George Bank, Virgin, Incitec, QIC, Enertrade, Stanwell Corporation along with many Queensland Government Departments.
Learn how to:
Use cooperative language to avoid damaging confrontation
Simple practical steps to help with conflict resolution
John has shared the stage with the likes of Allan Pease and the legendary James Rohn, and we are honoured to have him share his experiences with us and teach us these essential skills.